Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got answers. If you don't find what you're looking for, feel free to contact our support team.
📦 Orders & Shipping
How long does delivery take?
Standard delivery typically takes 7–14 business days depending on your location. Express options may be available at checkout.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also use our Track My Order page to check your delivery status in real time.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be shown at checkout.
Can I change my shipping address after placing an order?
Address changes can only be made within 12 hours of placing your order. Contact us immediately at support@navecart.com.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Returns & Refunds Policy page for full details.
How do I request a refund?
Contact us at support@navecart.com with your order number and reason for return. We'll guide you through the process promptly.
How long does a refund take?
Once your return is approved, refunds are typically processed within 5–7 business days back to your original payment method.
🛠️ Products
Are your products genuine?
Absolutely. We only source and sell authentic, quality-checked products from trusted suppliers. Every product is verified before it reaches you.
Can I cancel my order?
Orders can be cancelled within 12 hours of placement. Contact us immediately at support@navecart.com with your order number.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely through Shopify Payments. We never store your card details.
👥 Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, view order history, and enjoy a faster checkout experience.
How do I contact customer support?
Email us at support@navecart.com or visit our Contact Us page. We respond within 24–48 hours on business days.